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Support Engineer (all genders) - Bretten

Your Responsibilities

  • Your main task is product support for our Business Integration Suite. This includes, among other things, recording and classifying support cases.
  • You resolve support cases independently or together with 3rd level support.
  • You not only fix errors, but also work together with the customer to improve the operation of SEEBURGER solutions through appropriate problem management.
  • For our premium customers, you take on the role of Designated Support Engineer and ensure high service quality and customer satisfaction through close collaboration with the customer.
  • In addition to classic product support, you support the support team with software updates, system analyses, and projects in the service environment.

Your Profile

  • You have a solid foundation in IT basics (networking, operating systems, ERP user knowledge)
  • You have a sound educational background, e.g. IHK certification in IT specialist training, a degree in Business Informatics, or comparable qualifications
  • Knowledge in IT administration, system or application support
  • Ideally, you are familiar with the EDI/B2B, MFT, EAI, and API environment and have experience with communication protocols, server operating systems, application servers, and databases
  • Good written and spoken German and English skills

Our Benefits

  • Flexible work: Trust-based working hours, remote work, and up to 20 days of workation
  • 30 vacation days as well as extra days off for your volunteer work, and you get your birthday off
  • Financial extras: Christmas bonus, subsidy for company pension plan, childcare allowance, bike leasing, Germany ticket, tax-free benefits via Edenred, and private accident insurance
  • Further education: Digital learning platforms, internal and external training opportunities
  • EGYM Wellpass: Access to thousands of sports and wellness offers
  • Health & well-being: Stress prevention, health days, vaccinations, relaxation and activity rooms
  • Modern work environment on campus with coffee bar, cafeteria, and free beverages
  • Events & team spirit: Summer and winter parties, after-work events, sports groups, our own band, and participation in events like B2Run

Contact Recruiting:

Yacine Adjir
recruiting@seeburger.com
LinkedIn - XING

Dies ist eine auf dritten Jobbörsen gefundene Stellenanzeige. Wir bieten hierfür keinen Support, können diese aber jederzeit offline stellen. Für weitere Informationen: Datenschutzhinweise | Anzeige melden.

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Support Engineer (all genders) - Bretten

SEEBURGER AG
75015 Bretten
Unbefristet, Vollzeit

Veröffentlicht am 28.10.2025

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