(Senior) Application Specialist - Life Science Research

Essential Job Functions

• Assist customers in planning, configuring, and selecting appropriate systems.
• Prepare technical quotations and application-specific solution concepts in close collaboration with Sales and Product Management
• Conduct customer training, presentations, and workshops for users
• Attend trade shows to market our products together with Sales
• Provide marketing material (photos, brochures, manuals etc.)
• Provide technical application consultation and support to national and international customers in physiological and cardiological as well as respiratory research applications, with a focus on anesthesia and isolated organ systems of laboratory animals (for example Langendorff or EVLP Ex-Vivo Lung Perfusion modelsl)
• Analyze and resolve technical and application-related issues in-house and at customer sites
• Manage incoming customer claims in collaboration with production, purchasing, R&D and product management
• Support the production team in the assembly and preparation of systems to ensure optimal performance and quality
• Test, inspect, and perform final preparation of systems before shipment, including quality assurance and functional verification
• Install systems on-site at customer facilities, both domestically and abroad
• Provide feedback from customer applications to R&D and contribute to product improvement
• Document customer feedback, test results, and technical adjustments to continuously enhance the company's system solutions

Skills and Abilities required

• Experienced in sales and customer relationship management
• Strong customer orientation and excellent communication skills
• Precise, structured, and self-directed work style
• Technical understanding and keen attention to quality
• Team spirit and ability to collaborate across departments, especially with production and R&D
• Hand-on mentality
• Excellent written and spoken German and English skills

Bonus Skills and Experience

• ~5 years of experience in life sciences or comparable fields
• Solid knowledge of physiological and cardiological measurement systems
• Experience in animal-based experimental research and laboratory processes
• Practical experience with instrumentation, software control systems, and device calibration

Education and Experience and/or equivalent

• University or University of Applied Sciences degree in Medical Engineering, Biotechnology, Bioengineering, or a comparable scientific-technical discipline

Travel:

• Willingness to travel national and international is required