IT Delivery & Support Supervisor

Responsibilities:

• Delivery of IT services for on-site and remote users from different reporting units
• Lead, coach and develop supervised employees
• Identify, prioritize and drive resolution of key issues that impact service availability or performance
• Responsible for planning, maintaining and control of local budget
• Partner with global support functions to roll out on-site new solutions
• Identify, develop and implement strategies to improve performance of routine tasks
• Interaction with global IT teams responsible for technical services
• Delegate tasks and supervise realization by external contractors
• Co-ordinate local IT infrastructure projects
• Responsible for security assurance on back end and client devices
• Support production sites in Production IT Security assurance

Requirements

• Bachelor’s Degree in IT or related fields
• Automotive experience preferred
• Expeirence in management of departmental budgets
• Broad knowledge of operational procedures and tools
• Leadership skills
• Recognized as expert and authority by employees and internal customers
• Customer and IT solution-oriented way of working
• Excellent communicator at all levels with the ability to influence and persuade across all levels of the organization and build productive relationships
• Demonstrate strong oral and written communication skills
• Comfortable in a matrix environment
• Experience in prioritizing and resolving key issues
• Demonstrate strong skills in development and implementation of IT infrastructure systems
• Knowledge of the systems
• Service Now
• VMWARE
• SCCM
• Active Directory
• Microsoft 365
• Cisco / Juniper
• Windows / Linux servers
• ITIL
• Client device management

We offer:

• Stable employment and attractive work conditions
• Possibility of professional development in an international environment
• Benefit package: private medical care, MyBenefit platform, discounts package on goods and services
• Flexible working hours and possibility of working in a hybrid model (20% remotely)

Be part of our ZF Lifetec team as IT Delivery & Support Supervisor and apply now!

Contact
Weronika Flak
weronika.flak@zf-lifetec.com