Experienced Service Desk agent

Job description

To reinforce our teams, we are looking for an experienced Service Desk agent speaking French, English, German and Luxembourgish,
Your main responsibilities:

• Mainly in the financial field, you will have to adapt yourself to different situations by using your experience, your knowledge but also your colleagues advice
• Involvement in customer projects will also be expected.
• More specifically, the following tasks will need to be performed: Support on network infrastructure,
• Call handling, tracking, dispatching, and escalation,
• Monitoring critical systems,
• Participation to infrastructure improvement projects.

Job requirements

Your profile

• You have at least 2 years experience in a similar position in which you have developed your knowledge in IT products like : Ticketing Tools, MS Windows systems, MS Office (including Outlook), Office 365, Active Directory, SharePoint...
• Fluent in French, English, German and Luxembourgish,
• Open-mindedness and readiness to work in a multicultural environment.
• Strong team spirit and customer orientation.
• Very important: given the 24/7 service provided to customers, availability to work nights and weekends is required.
• ITIL certification would be a valuable asset.

If at the end of the recruitment process your application is successful, you will be asked for a criminal record.
What is offered :

• Take the opportunity to join our "NSI family", where human values remain at the heart of our priorities
• Permanent contract
• Training courses
• Dynamic and innovative environment
• Be in the position to open your career perspectives
• Competitive salary package

If you do not receive any answer within around 20 days, you should consider that we cannot proceed with your application.
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