Agent Data Quality CSC (m/f/n)
Department : Sales | Location : Esch-sur-Alzette | Contract : Permanent | Job Requisition N°19865
Your tasks
- You provide support to CSC agents on quality issues and complex customer requests
- You share accurate, valid and complete data to internal interlocutors related to customer satisfaction, sales processes, MaCo process and other related topics
- You collaborate with the Business Process Expert and participate in data quality activities to exchange, share, communicate the made observations
- You ensure regular analysis of all exception cases (BPEM, Contract Management, Welcome Letter, Goodbye Letters, SEPA…) to be processed manually
- You detect and assist in the correction of erroneous data
- You propose process improvements based on your analysis
- You participate in improvement projects and test sessions (CRM, Digital onboarding, Customer portal, NEDP- and MaCo-platform etc.)
- You prepare internal reports concerning different kinds of data (reading estimates, invoice adjustments, energy metering and instalment adjustments, BPEM cases by department, PDOC cases, network costs)
- You meet service level targets to improve and harmonize the level of service provided to our customers
- You ensure compliance to communication procedures, guidelines, and policies
- You regularly report to the Team Leader Data Quality on achievements and blocking points, challenges, and issues
Your profile
- You hold a general secondary school-leaving diploma or significant experience
- You ideally have a previous working experience in customer service
- You have an analytical mindset, are detail-orientated and result-driven
- You have excellent verbal and written communication skills in Luxembourgish, French, German and English
What we offer
- The opportunity to join a Group that actively shapes the energy transition in Luxembourg and the Greater Region
- A multicultural and international working environment that encourages diversity and inclusion
- A competitive salary (end of career E8) with additional benefits (e.g. pension plan, additional health insurance, meal vouchers, free parking, company restaurant, etc.)
- A significant stability of employment and the possibility to evolve within the Group
- Continuous learning and development career path adapted to the needs of each employee
- Hybrid working mode with the possibility to work from home
For external applications, a recent copy of the police record will be requested if you are invited for an interview.
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